Security and Reliability
Web-hosted software, such as Trumba Connect, has many advantages.
You can set it up quickly and easily and you don’t have to worry about
maintenance and updates.
However, to benefit from these advantages, you must be confident that you
will not lose or have trouble accessing your data and that your privacy will not
be violated.
Trumba Corporation has policies and infrastructure in place to keep your data
secure and protect the privacy of your personal information. We also ensure
the availability of your data through the highly reliable hardware and software
that hosts it.
Security
We have taken steps to ensure that the production equipment and network
infrastructure that house your data are secure.
Physical security Our production equipment is housed in a state-of-the-art,
seismically-reinforced colocation facility that exceeds California seismic zone
3 standards. It is locked down behind a multi-layered, high-security perimeter
that is professionally guarded on site 24 hours a day, 365 days a year. The
Trumba network is protected from security vulnerabilities by some of the best
solutions available in the industry.
Infrastructure Your data is hosted on an industry-leading Internap® network
infrastructure that includes intelligent routing through all major Internet
backbones to achieve the highest availability and shortest response times. The data center provides redundant power supplies with battery
and diesel generator backups.
Vulnerability scans We contract with an independent third party company to run periodic vulnerability scans on our external and internal systems.
Data backups We have a dedicated backup server farm that continually replicates customer data. Backups are secured offsite.
Data encryption Trumba uses the best encryption products available to protect your payment information, including 128-bit VeriSign® Extended Validation SSL (Secure Socket Layer) Certification.
Reliability
We’ve put safeguards in place to ensure that www.trumba.com will be there when
you need it.
Redundancy We offer full hardware and software redundancy. Intelligent load balancers from F5 Networks automatically choose active routes to avoid consequences from equipment failures.
Scalable server farm Our server farm is ready to scale to quickly meet growing
customer demand. It is built on state-of-the-art Hewlett-Packard and Dell®
64-bit processing platforms and powered by the latest Enterprise Edition of
Microsoft® SQL Server.
Health and performance monitoring We have a fully staffed, highly qualified
Operations team. We monitor the site 24 hours a day, 365 days a year. Our team
is on standby to respond within minutes if we receive notification of site outage
or severe performance problems.
Privacy
Your privacy is important to us. We will not share your personal information
with anyone or use it for any other purpose.
We use the information we collect to process your requests and transactions,
administer the site, provide you with information, products, and services that
you specifically request, and inform you about publications, events, promotions,
products, or services that we think will be of interest.
Only a limited set of employees has access to customer accounts for customer
service purposes, and accounts and log data are not viewed by a human being
unless there is a security, audit, or internal business purpose.
Read our complete Privacy Policy.